If you have any complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight through one of the means indicated below:
Department of Business Oversight
Attn: Consumer Services
1515 K Street Suite 200
Sacramento, California 95814
1-866-275-2677
consumer.services@dbo.ca.gov
For unresolved complaints, you may contact the Department of Banking and Finance for the State of Georgia at:
2990 Brandywine Road Suite 200,
Atlanta, Georgia 30341
(888) 986-1633
For unresolved complaints, you may contact the Washington D.C. Department of Insurance, Securities and Banking (“DISB”):
DC Department of Insurance, Securities and Banking,
Attn: Consumer Complaints,
810 First Street, NE, Suite 701,
Washington, DC 20002
(202) 535-1196 (fax)
disb@dc.gov
If after first contacting your money transfer provider, you still have an unresolved complaint or concern regarding the licensed money transmitter, its Authorized Seller, or the money services activity conducted, please contact the Illinois Department of Financial Institutions, toll free for suspected violation of the Illinois Transmitters of Money Act:
(877) 710-5331
If after first contacting your money transfer provider, you still have an unresolved complaint or concern regarding the licensed money transmitter, a Maryland resident may file a complaint or inquiry simply by following means:
Commissioner of Financial Regulation,
Attention: Consumer Services Unit,
500 North Calvert Street, Suite 402,
Baltimore, Maryland 21202
Walk-in Hours are: 9:00 am - 4:00 pm
Consumer Service Unit 410-230-6077
Main Telephone Number 410-230-6100
Toll-free 888-784-0136
410-333-3866(fax) Attention: Consumer Services Unit
CFRComplaints@dllr.state.md.us
Money transmitters are licensed under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against a money transmitter should contact the
Texas Department of Banking.
Money transmitters engage in money transmission and/or currency exchange business under Chapter 151 of the Texas Finance Code. If you have a complaint, first contact the consumer assistance personnel at Ping Express toll-free at
1-800-647-0427.
If, after first contacting the money transmitter, you still have an unresolved complaint regarding money transmission or currency exchange activity; please direct your complaint to the Texas Department of Banking. Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:
2601 North Lamar Boulevard, Suite 300 ,
Austin, Texas 78705-4294
(877) 276-5554
(512) 475-1313 (fax)
consumer.complaints@dob.texas.gov
www.dob.texas.gov
